Returns

If your item is incorrect or found to be faulty, please notify us immediately. Photos will need to be provided and the item may need to be returned. We will instruct you once you have made contact. Claims can only be made within 48 hours of receipt of goods. We do not accept returns for change of mind. Please read the description carefully before placing an order.

If you are not sure of something, please contact us first. In some cases we may approve a return, in which case it will need to be sent back to us within 7 days of being received at the customers expense, in its original packaging and original condition.

If the item arrives otherwise, a refund will not be approved. Tracking details will need to be provided to us by the customer within the 7 days of receiving their item.

Please MAKE SURE to contact us BEFORE any returns, and we will give you further instructions.

Damaged Goods

We take every precaution to ensure that your item is shipped to you in perfect condition.

All products leaving The Bath Shack is inspected and in tact prior to shipment. If you receive a package that looks in poor condition or damaged, please report it to the delivery person immediately, before they leave your house. Once it is signed for you have authorised acknowledgement that you have received the items in good condition.

At this point in time we are unable to make a claim. ALWAYS check goods before signing with the courier. In some cases we may approve a replacement or store credit, in which case the item will need to be sent back to us within 7 days at the customers expense, in its original packaging and in the condition it was received in (as per photo evidence sent by the customer) If the item arrives otherwise, a store credit or exchange will not be approved. Tracking details will need to be provided to us by the customer within the 7 days of receiving the item – please note once the 7 day period has exceeded we are no longer able to launch a claim with the courier as per the freight companies terms and conditions. Damages that occur in transport for goods being returned are the responsibility of the customer as we cannot be held liable for customer packaging

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Sale items

Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thebathshackherveybay@gmail.com and send your item to: 10 Bunker Avenue, Urraween Hervey Bay, Queensland 4655 Shipping on returned items To return your product, you should mail your product to: 10 Bunker Avenue, Urraween Hervey Bay, Queensland 4655 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.